Frequently Asked Questions
How can we help you today?
Getting Started
How do I set up an account on SMART VALOR?
How to change my email or password?
How do I close my account?
General Information
Are there restrictions for certain countries?
What is the legal structure of SMART VALOR?
How to keep updated with news from SMART VALOR?
Can I send crypto to another SMART VALOR customer?
What assets can I find at SMART VALOR?
Is custody on SMART VALOR safe?
Purchase Crypto
How can I purchase cryptocurrencies?
What is over-the-counter trading (OTC)?
How can I trade cryptocurrencies?
Are there any fees for making a purchase?
Withdraw Crypto
How can I withdraw cryptocurrencies?
How long does it take for my withdrawal to arrive?
What are my withdrawal limits?
Are there any fees for making a withdrawal?
Deposit Crypto
How can I deposit cryptocurrencies?
How long does it take for my deposits to arrive?
What are my deposit limits?
Are there any fees for making a deposit?
Fiat Transactions
How can I make a deposit or withdrawal?
What are my deposit and withdrawal limits?
Are there any fees for making fiat deposits and withdrawals?
Fiat transactions processing times
What are SMART VALOR Vouchers?
Crypto Transfers
How does SMART VALOR keep my crypto transfers safe and reliable?
How does the platform protect users from dust attacks?
Crypto-Asset Updates
Delisting of Selected Crypto-Assets As Per 31.03.2026